Frequently Asked Questions
Find answers to the most common questions about orders, payments, shipping, and products.
Still have questions? Contact us and we’ll help you directly.
Orders & Payment
How do I place an order?
Select your product and, if applicable, choose a reservation month. Click Buy and proceed to Checkout when prompted.
At checkout, enter your billing and shipping details. Your total amount—including shipping costs and VAT—will then be calculated and displayed before you confirm the order.
VAT information
VAT is calculated based on the delivery country in accordance with EU regulations. It is applied to the total order value, including shipping costs, and is shown before completing your purchase.
What happens after I place an order?
After you place your order, we register it once payment is received.
For in-stock products, we process the order after payment confirmation and send it to the warehouse for preparation.
For reserved products, we coordinate with the factory as the production period approaches and manage delivery scheduling.
For EU B2B intra-community orders, VAT and company details are verified via official databases (such as BzSt.de). Once confirmed, the order is processed according to the selected option (stock or reserved batch).
Are prices shown including VAT?
No. All prices are shown excluding VAT. VAT is added at checkout based on the delivery country, in accordance with EU regulations.
Your final total—including VAT and shipping—is shown before you complete your order.
Can I buy as an EU registered company without VAT?
Yes. Enter your valid EU VAT number at checkout. If it is successfully validated, VAT will be removed from your order in accordance with EU intra-community supply rules.
We verify VAT details against official EU systems (such as BzSt.de) and require a full match between the VAT number and the company information provided.
If billing and shipping details differ (only for EU B2B intra-community sales), we may request documents confirming the connection between the registered company address and the delivery address.
What payment methods do you accept?
We accept credit cards, PayPal, Klarna, and bank transfers at checkout.
If you need help during checkout, you can contact us for assistance.
How do I pay by bank transfer?
When you select bank transfer at checkout, your order is created and you receive a confirmation email with payment details.
The email includes all necessary banking and company information to complete the transfer.
Once payment is received and confirmed, your order is finalized and your reservation is secured.
Shipping & Delivery
Do you ship internationally?
Yes. We deliver worldwide, including the Middle East, since 2020.
For some destinations, shipping is quoted individually after we receive your full address and contact details. This may take 3–5 days to confirm through our logistics partners.
We offer door-to-door shipping with full insurance on all orders. You may also arrange your own shipping with pickup from our partner warehouse or transit locations.
For shipping guidance or estimates, please contact us directly.
How can I get a shipping estimate?
We aim to offer the best possible shipping rate for your destination. For most countries, costs are calculated at checkout using a standard location-based rate.
In some cases—such as islands or remote areas—carrier costs may be higher than the standard rate. If the difference is significant (typically over 10–15%), we will contact you before fulfilling the order to confirm the final cost.
How long does delivery take?
Delivery time depends on product availability.
For in-stock products, payment must be received and cleared before preparation begins. Payment processing typically takes 3–5 working days. Once preparation is complete and pickup is confirmed by the carrier, tracking information is provided.
From order confirmation to dispatch, the process typically takes 5–15 working days.
For reserved products, delivery takes place during the selected delivery month and may occur on any day within that period.
While we aim to deliver within the selected month (or earlier), production schedules and supply chain factors may occasionally cause delays. If this happens, we will keep you updated.
Where do you ship from?
We ship directly from the factory or from partner warehouses and transit locations, depending on product availability and order composition.
Some orders are shipped as individual items from the factory, while others are processed through warehouses if stock is available or split across multiple locations.
We aim to consolidate all items into a single shipment whenever possible. However, some orders may be shipped in multiple dispatches.
You will be notified for each dispatch and informed about its contents.
Product Information
How do product reservations work?
A reservation allows you to secure one or more products from a future production batch.
We receive a limited allocation of products from each production batch. By placing a reservation, you secure a spot in the selected delivery month for the chosen product, subject to availability.
A reservation is fully confirmed once payment has been received. For bank transfer payments, the reservation is confirmed once the transfer has been received and verified. Sending proof of payment may help speed up the reservation process.
What does the Starter Kit include?
The Starter Kit is included free with every oven as a gift for each customer and member of the ArtisanBaker community.
It includes:
- 1 baking tray per baking surface of the selected oven
- 1 reusable baking sheet per baking surface of the selected oven
Example: a B5 oven includes 1 tray and 1 sheet, while a B20 oven includes 3 of each.
What are the electrical requirements for the oven?
Electrical requirements vary by model and are listed in each product description.
Most models are designed for standard home oven-type setups. Larger models may require a dedicated circuit and installation by a qualified electrician. Specifications may vary slightly depending on factory updates.
What electrical setup do I need to have for the ovens?
As a general guideline, installation should match a standard home oven setup.
For larger models (e.g., Rofco B40 with up to 3.5 kW consumption), we recommend installation by a qualified electrician. In most cases, a 2.5 mm cable, a dedicated circuit, and a 16–20A fuse are sufficient.
